Shipping & Policies
SHOP POLICIES
 
Due to COVID-19, we are extending our processing times to 1-2 weeks and delivery times may be longer than expected because of reduced postal services.
 
For all delivery information please see our Shipping Information page

Returns Policy

I offer refunds except for custom orders. If an item arrives damaged, please contact me with images. If you require a refund please contact me within 14 days or delivery, and ship the item back to me withing 30 days.

If a return is agreed upon, I will not refund the original postage nor any return postage. If an item which is not faulty is returned, it will be checked before any refund is issued.

 

Payment Methods

We accept Paypal and credit/debit cards.

Custom Orders

Please contact me if you wish to discuss a custom order. Once the item and pricing has been agreed upon, the order must be paid for in full through an issued Paypal Invoice. Regular updates will be provided throughout the progress of your order and a final confirmation agreeing that the order has met your satisfaction is obtained before dispatch. If no response is received 14 days after the final confirmation has been sent, the order will be refunded and cancelled.



Pricing Differences

On occasion prices may vary between this website, suppliers retail stores/webstores, the website of any collaboration piece sellers, my Etsy store and prices offered at any stalls and events. Please contact us if you have any questions about pricing.



Models, Influencers, Social Media, Charities & Donations

We love seeing models and influencers on social media wearing our items! However as a small business we are unable to fulfill any requests for free items in return for exposure. Appropriate collaborations are welcome, please contact us.

We have previously supported local registered charities with donations, please contact us if you wish to discuss this.

 

Privacy Policy

For our Privacy Policies, please see the separate page here.

Designs & Images

All jewellery, accessory and tiara design is by Blood & Stars Jewellery (unless stated) Please do not use images without our permission

Blood & Stars Jewellery - gothic, alternative and unique jewellery