Shipping & Policies
SHIPPING INFORMATION
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General Shipping Information:
We currently ship within the UK, to the EU, USA, Canada, Australia, New Zealand and a selection of other countries. Any items shipped to the EU will now incur VAT, which will be collected by the receiving country and will need to be paid for any EU customer to receive their order. Any items with refused delivery due to these charges will only be refunded the order cost and not any shipping costs. Any orders bought through my Etsy store charge VAT therefore this does not apply.
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Shipping can be estimated within the shopping cart and also calculated at checkout. Shipping varies for the product type but will be combined at checkout.
Due to the increase in postage costs by Royal Mail, all tiaras now only ship internationally with the tracked or tracked and signed service, where available.
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All standard shipping services do not provide a tracking number. A tracking number is only provided for expedited and tracked/signed for shipping services.
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Due to COVID-19, all shipping services are delayed and orders may take additional time to reach you. Please check your local delivery service websites for information.
We currently ship orders twice a week; one day mid week and Saturdays.
Please ensure the address you provide is the address you wish the item to be shipped to. I offer no refunds or replacements for items sent to an incorrect address. If an item has been refused delivery and returned to me, a refund is only provided for the order cost and not the shipping.
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We are not responsible for missed and delayed orders due to customs clearance or non delivery.
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For additional shipping methods (ie UK next day) please contact us before ordering
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Free Shipping Information:
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A free shipping upgrade is automatically applied to certain order values and certain regions. Free standard shipping is currently applied at these order values:
Shipping Region Value Service
UK £30 Standard
Europe £40 International Standard
USA £60 International Standard
Rest of the world Not available
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Free upgraded shipping is currently applied at these order values:
Shipping Region Value Service
UK £45 Tracked & Signed
Europe £55 International Tracked (Signed For where available)
USA £90 International Tracked & Signed
Rest of the world Not available
Delivery Times:
UK Customers: Please allow 3-5 working days for standard mail delivery. If free shipping has been applied, the order will be sent by standard mail delivery.
Ireland Customers: Please allow 3-5 working days for standard delivery
European Customers: Please allow 7-14 days for standard delivery. Standard delivery will not provide you with a tracking number.
USA Customers: Please allow 3-4 weeks for standard international delivery and customs clearance, some deliveries are also being affected by the disruption to the USPS. Standard delivery will not provide you with a tracking number. Tiaras now only ship with the tracked and signed service.
Rest of the World Customers: Please allow 2-3 weeks for standard international delivery and customs clearance. Standard delivery will not provide you with a tracking number. Upgrades can be offered separately depending on your location, however tracking is not available to all locations. Tiaras now only ship with the tracked or signed service, where available.
Please contact me if there is a problem with the delivery of your item.
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All homewares and gifts have been checked for breakages and therefore the packaging may have been opened and resealed. Some homewares may be repackaged to ensure their safety when in transit and breakages must be advised on receipt. Please provide visual evidence to support this.
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For our returns and refunds policy, please see our Shop Policies page.
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