Shipping & Policies
Shipping
Shipping on the majority of items is £2 for the UK and £4 for the rest of the world (restrictions apply - see options at the checkout for supported countries) Tiaras require an additional shipping amount which is added at the time of purchase. Expedited shipping is only available through my Etsy store here.
We now offer free standard shipping on orders above £30 (UK & Ireland) and £40 (International)
This discount is now applied automatically to your order at checkout!
However due to the way the website is set up to apply shipping, the additional cost of tiara postage cannot be removed at the checkout so therefore please use the following codes to discount your order to the correct amount!
TiaraUK
Or
TiaraInt
Please note, this only applies to Tiaras which qualify as part of the minimum order for free shipping – any orders using this code incorrectly will be cancelled and payment refunded.
Items are dispatched within 5 working days. Custom order times may vary.
Please ensure the address you supply is the address you wish the item to be shipped to. I offer no refunds or replacements for items sent to an incorrect address.
Items will be sent by second class delivery via Royal Mail (UK customers) which takes 3-5 working days (5-7 Ireland) or international equivalent (1-2 weeks Europe and 2-3 weeks the rest of the world)
For additional shipping methods (ie recorded or signed for delivery) please contact us before ordering
Please contact me if there is a problem with the delivery of your item.
All homewares and gifts have been checked for breakages and therefore the packaging may have been opened and resealed.
All breakable items will be securely packed and breakages must be advised on receipt.
Returns Policy
I offer refunds except for custom orders. If an item arrives damaged, please contact me with images. If you require a refund please contact me within 14 days or delivery, and ship the item back to me withing 30 days.
If a return is agreed upon, I will not refund the original postage nor any return postage. If an item which is not faulty is returned, it will be checked before any refund is issued.
Payment Methods
We only accept Paypal. Please see our Etsy Store for other payment methods (credit cards etc)
Custom Orders
For custom orders, we require a deposit of 50% of the final price. A contact email must be provided to update on the progress of the order and to confirm when the item has been dispatched.
Pricing Differences
Due to shipping option restrictions, prices may very between this website, the website of any collaboration piece sellers, Etsy and prices offered at any stalls and events. Please contact us if you have any questions about the price differences.
Privacy Policy
For our Privacy Policies, please see the separate page here.
Designs & Images
All jewellery design is by Blood & Stars Jewellery (unless stated) Please do not use images without our permission
Blood & Stars Jewellery - gothic, alternative and unique jewellery